FAQ
Delivery&Returns
Shipping Info
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Preparing Time: we need 2-3 working days to prepare your order，You will receive an email to inform your order has been shipping. via USPS about 7-15 working days to arrive,USPS tracking URL: https://www.usps.com .
How Product Returns
product may be returned for a refund or exchange within 30 days of delivery. Items must be returned in like-new condition with original packaging and materials. Customers are responsible for any return shipping costs. If after 30 days, we’ll replace or refund your purchase for manufacturer defects only.
How Return Merchandise
Follow the directions on the back of your packing list. Pack all items in a secure box or reuse the original packaging and enclose the packing list with your items.
please contact us at info@whaonck.com. to let us know about your return.
Shipping Info
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Preparing Time: we need 2-3 working days to prepare your order，You will receive an email to inform your order has been shipping. via USPS about 7-15 working days to arrive,USPS tracking URL: https://www.usps.com .
How Product Returns
product may be returned for a refund or exchange within 30 days of delivery. Items must be returned in like-new condition with original packaging and materials. Customers are responsible for any return shipping costs. If after 30 days, we’ll replace or refund your purchase for manufacturer defects only.
How Return Merchandise
Follow the directions on the back of your packing list. Pack all items in a secure box or reuse the original packaging and enclose the packing list with your items.
please contact us at info@whaonck.com. to let us know about your return.